Telecom Council members gather in Silicon Valley monthly to meet startups, discover new case studies, exchange knowledge, and support new and existing partnerships across the innovation ecosystem. Today's meeting includes a session on Customer Service.
Telecom Council members representing major telcos and their telecom vendor partners meet monthly in Silicon Valley to review new technologies and a handful of telecom, wireless, and IoT companies and solutions coming out of the technology industry's entrepreneurial community across the globe.
Today's agenda starts with a private member meeting to meet a few new technology companies followed by a roundtable lunch on Customer Experience which is open to non-members to attend.
Special thanks to the members for running the Q&A at this meeting.
Startups with new technologies and innovation that rely on fixed or wireless telecom networks who are ready to scale with corporate partners and investors can apply for this or a future meeting here.
Expectations on levels of service continue to increase, and telcos need to be constantly innovating to meet those demands in order to grow customer loyalty. We’ll look at some of the innovation in the digital CX toolbox – from self-service options and AR to data security/privacy and agentic AI. This Roundtable brings together experts, startups, telcos, and investors who are working on "delighting the customer" for both B2C and B2B.
Monthly Innovation Review meetings are closed to non-members, the public and media. Guest passes for future members may be available on a fit and capacity basis. Regular participants include tech scouts, innovation strategy, partnership executives and corporate development delegates from: